To Our Valued Clients and Partners,
The team at Urbane Design would like to extend a heartfelt thank you for your patience and understanding during this unprecedented time. COVID-19 has no doubt affected all parts of our lives in ways we never imagined, but our hope is that you and your families are safe and healthy.
We would like to take a moment to outline the steps that Urbane Design is taking to ensure that we are doing our part to slow the spread of COVID-19. First and foremost, while the City of Austin has deemed construction an essential business, we’re asking our clients who currently live in the home where services are taking place to delay construction until shelter in place orders are lifted. This is an extra measure on our part to ensure that we’re keeping a safe distance from your family during this time.
If we must enter your home, we will keep a safe, 6-foot distance from members of the household. We will also be equipped with masks and gloves, and will avoid touching as many items in your home as possible. For your safety and ours, we will continue to monitor the situation on a daily basis while maintaining the CDC’s precautionary safety guidelines.
Additionally, all employees are working remotely until further notice. Rest assured that this will not slow us down; we are uniquely positioned to support remote virtual working through the technology and systems we have in place. You can still expect to hear from us via phone or email with project updates. Clear communication during this time is of utmost importance.
We value our partnership with you more than you know, and we want you to know that you are still our top priority. Above all else, we are committed to delivering the home of your dreams and will continue to move the needle on your projects to the best of our ability during this time. Thank you for the efforts you have made on an individual level to support our community. We will get through this together.
We’ll be quite busy once the world gets back to work, so now is a great time to plan ahead for your next design and construction project. Our email and phone lines are open—don’t hesitate to reach out!
All my best,
Jessica Love, Allied ASID and the Urbane Design team
